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| Moderated by: 24HourNut | Page: 1 2   |
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shirohniichan Original500© Member  Obscurius per obscurum
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I've been dealing with a customer over a car purchase for his brother for 3 weeks. He said his brother wanted the car around the end of August, and I asked him to give me advanced notice exactly when he wanted the car so I could trade for the exact one he wanted. Yesterday he comes in to look at a similar car and said his brother might be ready sooner. I reminded him to give me time to make the arrangements. Today he called me at 2:30 PM and said his brother wanted to pick up the car today. The car is at another dealer 30+ miles from here, it's Friday afternoon, and traffic will be horrible. To make things worse, he wants to know the exact mileage on the car so he can get his brother's approval. By the time we exchange information and I get the go-ahead, it's part 3:00 PM. He insists his brother really wants the car ASAP. The drive service said they will charge me extra to keep their driver overtime. I called him back to let him know we can get the car today but that it will be an extra $80. He called his brother and his brother said he can wait for tomorrow. I'm wondering if I should pass on the deal. Customer satisfaction is so important in this business that I'm in deep trouble if he gives me a bad survey. If he complains I took too long to get the car (even though he could have gotten it earlier by paying the drive service what they asked), I'm screwed. If I didn't need the business I'd tell him to call another dealer.
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24HourNut Administrator  Body pillows rock!
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shirohniichan wrote: I've been dealing with a customer over a car purchase for his brother for 3 weeks. He said his brother wanted the car around the end of August, and I asked him to give me advanced notice exactly when he wanted the car so I could trade for the exact one he wanted. Make a written, detailed outline of what you did and why and how you tried your best to serve him under the conditions. Present it to him at the right time.
 The best human beings start good new topics and vote on the better posts. |
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librtyhead Original500© Member 
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No cust likes the stated lead time. They will go to the competition in a heartbeat and there is really no loyalty as far as business is concerned. I get alot of calls Friday @ 3:30 pm for stuff to ship Monday. And it still has to be made yet! That means bringing a guy in on Saturday to work time and a half to please a 200,000 dollar a year customer for a 40.00 item ............it sucks! Last edited on 02:45 am by librtyhead |
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Pyrite Original500© Member 
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I never did DIDDLY for any buyer who was buying for his brother sister friend dad mom parakeet They are FLAKES! Every last ONE! All ya gotta know is that anyone who hasta send his BROTHER to make his deals is one sorry sonofagun.
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shirohniichan Original500© Member Obscurius per obscurum
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librtyhead wrote: No cust likes the stated lead time. They will go to the competition in a heartbeat and there is really no loyalty as far as business is concerned. I get alot of calls Friday @ 3:30 pm for stuff to ship Monday. And it still has to be made yet! That means bringing a guy in on Saturday to work time and a half to please a 200,000 dollar a year customer for a 40.00 item ............it sucks! What really sucks is that customers give their business to those who give them fake lead times. If the true lead time to make or get the item shipped is 7 days, they will go to the guy who says he can do it in 3, pay him, and then wait an extra 4 days while he says he's working on it. If you find out and ask why they went to someone who'd lie to get their business, they fire back, "Well, at least he tried to get it for me in 3 days." Of course, you know and the other guy knows there was no way in hell he could get the product in his stated 3 day lead time. Honesty does not pay in many cases.
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Jaredc Guardian1000© Member Tribune of the plebs
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Here are my companies favorite customers (I miss not having to work at the sales/store level...I really do) : Constant Complainers- Subtle comments about everything, mostly very small and usually non-sensicle. Will complain that there is a small crack on the cement walkway and that it is a hazard and we are lucky as a company they didn't trip. Usually wants something for free but is too shy to come out with it...wants you to slip and make the first move. Screamers- The louder I get, especially in front of other customers, the more they will give me to shut up. "I didn't agree to that!!"- "did you decide that after you signed the contract?" Paranormal Postal- A vortex opened up exactly where they decided to place their mailbox, making our invoices dissapear into the 4th dimension month after month. Same thing happens too when we also e-mail invoices at their request. My bill is this much lower and it is due on the 16th?- Despite the fact you have been paying this amount on the 1st for the past year. I moved, gave no notice to the post office, changed my phone # and I didn't pay because you didn't tell me- Kreskin we ain't. Hmmm, when I think about it 98% of all complaints are because customers didn't pay their bills. Of course as we know, it's never their fault. The real kicker is I bet alot of them have jobs where they say the same thing about their customers not paying bills.  Last edited on 02:05 am by Jaredc |
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cynicalninja Forum-Blogger© Original500© Member  Happy Heretic
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Or you could try challenging him to a duel ? Say to him "Are you calling me a liar ? douchebag ?" Slap him in the face with a glove (or floppy garment of of equal humiliation, your underpants or a showroom catalogue would be decent replacements). He will be so shocked and taken aback he will run away and not have the nutsack to give you any negative feedback.
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24HourNut Administrator Body pillows rock!
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Jaredc wrote: Screamers- The louder I get, especially in front of other customers, the more they will give me to shut up.  I can't stand those types ... when I was real young and my parents own a video store that I helped manage for a while, when the screamers did that I wouldn't rent them the movies. They were always in shock that I didn't want their business and would actually not rent it to them. Their money just wasn't that important.
The best human beings start good new topics and vote on the better posts. |
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Erinna1112 Original500© Member  Witty clever title pending
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The Lousiville Slugger I kept behind my bar usually did the trick....
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shirohniichan Original500© Member Obscurius per obscurum
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24HourNut wrote: Jaredc wrote:Screamers- The louder I get, especially in front of other customers, the more they will give me to shut up. We get that in the car business, too. Customer: "If you don't throw in an extended warranty I'm going to sue! I'm a lawyer!" Manager: "In that case, we can't do business. Thank you for coming in." C: "What do you mean?!" M: "I mean that since you have threatened legal action as a negotiation tactic, I don't want your business. I don't want to sell you the car any more." C: "You can't do that!" M: "Of course I can. A sale contract is only valid if both parties agree. Since you have threatened to sue this company, I don't no longer agree to sell you the car and won't sign the contract." C: "But I still want the car!" M: "If you really did, you shouldn't have threatened legal action."
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wallstreetman Original500© Member Patriot
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cynicalninja wrote: Or you could try challenging him to a duel ? Here in California that is called VIOLENCE, you'll recieve about 30 days in jail, a fine of $440 and 52 weeks of Anger Managment classes!
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wallstreetman Original500© Member Patriot
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You actually do not even have to hit him, challenging him or her to a dual is a TERRORIST THREAT and you will still get the punishment I described. This is only if your record shows no priors will the $150,000 bail drop to $10,000, if you have a prior, the bail stays at $150,000 and you get an automatic year in jail. Last edited on 07:22 pm by wallstreetman |
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Pyrite Original500© Member
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Always best to avoid argument. Pretend to agree and then quietly stab or shoot them and leave.
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librtyhead Original500© Member
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Pyrite wrote: Always best to avoid argument. Pretend to agree and then quietly stab or shoot them and leave. Hit them in the wallet I call it an aggravation factor maybe 10%.........  ............maybe 30% I find myself giving the reasonable cust the best deals the mental cases get an aggravation factor. If it's a legitimate problem thats fine. I will even discount for it.
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g097103 Original500© Member
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We just point to the shovel and barrel of lime.
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